Cancellation & Refunds

Posting a Task

Posting a Task is free. You are charged only when you choose a Mom and complete checkout. You see the total before you pay. If you leave checkout before it finishes, you are not charged.

How your payment is protected

Your payment is held by Momsity and is not released to your Mom when she accepts or marks the Task complete. It stays held until the Task is confirmed: by you, or automatically by Momsity if you don't confirm or open a review within 72 hours after your Mom marks it complete and no review or other open issue applies. After confirmation, your Mom's earning is paid out through Stripe on Stripe's schedule.

If you cancel

• Before a Mom accepts: cancel at any time and you receive a full refund of the amount you paid.
• After a Mom accepts, before work starts: you can still cancel in the app. Whether you receive a full, partial, or no refund is at Momsity's reasonable discretion, considering things like how close to the scheduled time you cancelled, whether your Mom traveled or spent money on your Task, and any prior cancellations.
• After work starts: the Task can no longer be cancelled in the app. If something went wrong, open a review on the Task.

If your Mom cancels or doesn't show

If your Mom cancels or doesn't show up before work starts, we look for another Mom. If no other Mom is chosen within 24 hours, or by the end of your Task's scheduled date (whichever comes first), the Task is cancelled and your payment is fully refunded. Replacement coverage is not guaranteed.

If something went wrong

If a Task was not done, or not done as described, open a review on the Task before you confirm it and within 72 hours after your Mom marks it complete. Opening a review keeps the payment on hold while Momsity looks into it. We may ask both sides for details, messages, or photos. Based on the facts, Momsity may release the payment to the Mom, issue a full or partial refund, or take other appropriate action. Momsity's decision is final as described in the Terms of Use.

Routine reviews may be decided by Momsity's automated rules after 24–48 hours: for example, if your Mom didn't show up and hasn't replied, you receive a full refund as long as no money has reached her yet. Each decision is logged with its reasons, you're told by email, and you can ask for a human review within 14 days. Safety, injury, damage, theft, fraud, chargebacks, and larger amounts always go to a person.

Once a Task is confirmed (by you or automatically), your Mom's earning is released for payout and the payment is generally not refundable, except where Momsity decides otherwise or the law requires it.

How refunds are paid

Refunds are issued by Momsity to the original payment method through our payment processor, Stripe. When a Task is cancelled before work starts, or a review is decided for you before any money reaches your Mom, the full refund is sent automatically to your original card. Other refunds are reviewed and issued by our team. A refund usually takes 5–10 business days to appear on your statement.

Chargebacks

Please contact us at help@momsity.com or open a review before disputing a charge with your bank. Filing a chargeback instead of using the review process, or for a Task that was performed, may lead to account suspension and recovery of the disputed amount and fees, as described in the Terms of Use.

Questions

Email help@momsity.com. Momsity™ is a DBA of Ryan Lenhart LLC.