Trust is the product, not a slogan.

Members post Tasks. MOMs get them done.

That is how Momsity works. No marketplace can promise that every Task goes perfectly. What we can do is build real mechanisms around the work, and describe them honestly below.

Local matching and qualification

Tasks are shown to MOMs whose service area covers the Task and who offer that type of service. Some services, like rides, moving, and car help, need extra qualification, and house sitting is offered only by MOMs Momsity has approved for it. Members choose from the MOMs who offer.

Protected Task locations

Exact addresses stay hidden until a MOM is authorized for that Task. Public cards show city or a general area only. That reduces casual scraping of private locations while still letting MOMs understand where the work is.

Marketplace communication

Task messages stay on Momsity. Automated moderation can hold contact sharing or off-platform payment talk so the Task record stays intact. When something goes wrong, support can review the same thread Members and MOMs used.

Payment through Momsity

Members pay through Momsity checkout. Amounts come from the Task’s server-side pricing snapshot — not a number the browser can invent. MOMs see the associated payout on their earnings record. Keep payment on Momsity so history and disputes stay attached to the Task.

Payments are held until the Task is confirmed — by the Member, or automatically by Momsity after 72 hours if the MOM has marked it complete and no review or other open issue applies. Opening a review keeps the payment on hold. Once a Task is confirmed, eligible earnings may be transferred to the MOM's connected Stripe balance; bank deposits follow Stripe's payout schedule and may take additional time. See Pricing and the Mom Agreement for how money is described today.

Agreements and Task records

Members and MOMs accept the current Terms, Privacy Policy, and — for MOMs — the Mom Agreement, Community Rules, and Prohibited Tasks policy. Each Task keeps a status history so you can see what happened and when.

Reviews and trust levels

Reviews and trust levels appear only from real completed Tasks. We do not invent ratings, testimonials, MOM counts, or job volumes to look busy.

When a Member opens a review

A Member can open a review after the MOM marks a Task done and before it is confirmed. The MOM is told and can respond, and MOMs can add an optional note and photos when they finish a Task. Routine reviews (for example, a no-show with no reply, or a quality concern the MOM answered with completion proof) may be decided by automated rules after 24–48 hours; each decision is logged with its reasons and either side can ask for a human review within 14 days. Safety, damage, fraud, chargebacks, and larger amounts always go to Momsity staff, who aim to review within 72 hours. Payouts stay on hold while a review is open, and a review only counts against a MOM's record when it is decided in the Member's favor. Repeated or bad-faith reviews, reports, or chargebacks may lead to an account review.

Incidents, support, and integrity

Problems can be reported through the Task and operations review. Marketplace integrity events and moderation are logged for staff. Use Contact for account questions that are not already inside an active Task.

What we do not claim

Momsity does not claim background checks, insurance, licensed professionals, guaranteed safety, or verified identities unless those checks actually run on the platform. We do not promise every ZIP has a MOM available tonight. Coverage follows real people.

If there is an emergency, call 911. Read Safety and Prohibited Tasks before you post or offer.